Frequently Asked Questions

Unfortunately, we’re not able to make changes to the products, sizes, or quantities once an order has been placed.

However, we can try to cancel your order so you can place a new order. Please email us at myorder@jemaly.com with your order number as soon as possible.

Please email us at myorder@jemaly.com with your order number as soon as possible and we will try our best to help.

Pre-orders will be shipped on or about the date written on the product page. Sometimes, shipping times may take longer than posted.

You have 15 days from the shipping date of your order to return your purchase from Jemaly.com.  The items should be in perfect condition, unworn/unwashed, and have all tags attached. The customer is responsible for all return shipping costs.

For more information, please visit our Returns page.

At this time, we are not accepting exchanges. However, you can return the item for a full refund.

We currently only ship within the US.

Yes, we offer free shipping on orders over $150.

The Global Organic Textile Standard (GOTS) sets the highest worldwide ethical standards for the processing of organic fibers, from harvesting to final product.

GOTS certified organic cotton is made without toxic substances and polluting pesticides. It uses less water and energy, it’s better for the enviroment, it promotes healthier and safer work enviroments for farmers, it’s traceble, and it’s softer and more durable than conventional cotton.

BSCI is an initiative of the Foreign Trade Association (FTA), the leading business association of European and international commerce that brings together over 1,500 retailers, importers, brands, and national associations to improve the political and legal framework for trade in a sustainable way. BSCI support more than 1,500 FTA member companies to integrate social compliance at the heart of their global supply chains.

LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, efficient, and cost-saving green buildings.