Your most frequently asked questions answered.
Orders
Please email us at myorder@jemaly.com with your order number as soon as possible and we will try our best to help.
Unfortunately, we’re not able to make changes to the products, sizes, or quantities once an order has been placed.
However, we can try to cancel your order so you can place a new order. Please email us at myorder@jemaly.com with your order number as soon as possible.
Pre-orders will be shipped on or about the date written on the product page. Sometimes, shipping times may take longer than posted.
Returns/Exchanges
You have 15 days from the shipping date of your order to return your purchase from Jemaly.com. The items should be in perfect condition, unworn/unwashed, and have all tags attached. The customer is responsible for all return shipping costs.
For more information, please visit our Returns page.
At this time, we are not accepting exchanges. However, you can return the item for a full refund.
Shipping
We currently only ship within the US.
Yes, we offer free shipping on orders over $100.
Certifications
The Global Organic Textile Standard (GOTS) sets the highest worldwide ethical standards for the processing of organic fibers, from harvesting to final product.
GOTS certified organic cotton is made without toxic substances and polluting pesticides. It uses less water and energy, it’s better for the enviroment, it promotes healthier and safer work enviroments for farmers, it’s traceble, and it’s softer and more durable than conventional cotton.
LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, efficient, and cost-saving green buildings.