Your most frequently asked questions answered.
Orders
If your order has not yet been processed or shipped, we may be able to help. Please email us at myorder@jemaly.com with your order number as soon as possible.
We’re happy to make changes to your order as long as it hasn’t been processed or shipped yet. If you need to update a product, size, or quantity, please email us at myorder@jemaly.com with your order number as soon as possible, and we’ll do our best to help.
Once an order has been processed or shipped, we’re unfortunately unable to make changes.
Pre-orders will be shipped on or about the date written on the product page. Sometimes, shipping times may take longer than posted.
Returns/Exchanges
You have 15 days from the delivery date of your order to return your purchase from Jemaly.com. The items should be in perfect condition, unworn/unwashed, and have all tags attached. The customer is responsible for all return shipping costs.
For more information, please visit our Returns page.
Yes, we can help with exchanges! Simply email us at myorder@jemaly.com with your order number and the item(s) you’d like to exchange. Customers are responsible for return shipping costs. Please make sure all items are unworn and returned with their original tags attached.
Shipping
Once your order is placed, it usually takes 2–4 business days to be shipped out, and may take longer during peak seasons (Ramadan and Eid). Delivery takes about 5-8 business days after leaving the warehouse. To avoid delays, we encourage ordering early whenever possible. Thank you so much for your understanding and patience!
We currently only ship within the US.
Yes, we offer free shipping on orders over $100.
Certifications
The Global Organic Textile Standard (GOTS) sets the highest worldwide ethical standards for the processing of organic fibers, from harvesting to final product.
GOTS certified organic cotton is made without toxic substances and polluting pesticides. It uses less water and energy, it’s better for the enviroment, it promotes healthier and safer work enviroments for farmers, it’s traceble, and it’s softer and more durable than conventional cotton.
LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, efficient, and cost-saving green buildings.